Insurance Policies Mandatory Package Protection at FitFit
At FitFit, the safety and security of your packages are our top priority. All clients are required to insure their packages before shipment. This mandatory policy ensures comprehensive protection against loss, damage, theft, or unforeseen events during transit.
Important: The insurance fee you pay is 100% fully refundable once the package is successfully delivered to the recipient in good condition. This makes FitFit’s insurance both protective and client-friendly.
Why Insurance is Mandatory at FitFit
Shipping involves multiple handling points, vehicles, warehouses, and sometimes international borders. Even with our advanced tracking, secure packaging guidelines, and trained logistics teams, risks remain. Requiring insurance protects both you and FitFit by providing a clear financial safety net.
The combination of mandatory coverage + full refund on successful delivery encourages careful handling while giving you peace of mind without permanent extra cost when everything goes smoothly.
Key Benefits:
- Full financial protection during transit
- 100% refund of insurance fee upon safe delivery
- Peace of mind for high-value fitness equipment, apparel, supplements, and personal items
- Faster claims processing
- Encourages accurate declarations and proper packaging
Coverage Details
FitFit offers tiered insurance options. All packages must select at least Basic Coverage.
1. Basic Coverage (Mandatory)
- Covers up to 100% of the declared value
- Protection against loss, physical damage, and theft
- Includes accidents, fire, and weather-related damage (subject to terms)
- Insurance fee fully refunded upon confirmed safe delivery
2. Premium Coverage
- Higher limits and additional protections
- Covers minor cosmetic damage
- Priority claims handling
- Full refund on successful delivery
3. Comprehensive/All-Risk Coverage
- Broadest protection for international or high-value shipments
- Includes natural disasters and customs issues where applicable
- Full refund of insurance premium when package arrives safely
The insurance premium is typically 1–3% of the declared value and is clearly shown before you confirm the shipment.
How Insurance Works at FitFit (Refund Process)
- Book Your Shipment – Declare contents and value accurately.
- Pay Shipping + Insurance Fee – Insurance is automatically added.
- Package Travels – Real-time tracking available 24/7.
- Successful Delivery – Once the recipient confirms receipt in good condition, the full insurance fee is automatically refunded to your original payment method within 3–7 business days.
- Claim (if needed) – If the package is lost or damaged, the insurance covers the declared value instead of a refund.
This refund system rewards safe transit and makes insurance essentially “free” for the vast majority of successful deliveries.
How to Insure Your Package
- Add items in the dashboard or app
- Declare accurate contents and values
- Insurance (Basic) is pre-selected
- Review and pay total (shipping + insurance)
- Receive Insurance Certificate ID instantly
What is Covered vs. Not Covered
Covered:
- Loss, theft, or damage during transit
- Accidents and carrier-related issues
Not Covered:
- Improper packaging (must follow FitFit guidelines)
- Pre-existing damage
- Perishable/hazardous items without approval
- Intentional misrepresentation of value
Clients are encouraged to take photos of well-packed items before handover for smooth processing.
Claims & Refund Process
For Successful Deliveries (Most Cases):
- Automatic detection of delivery confirmation
- 100% insurance fee refunded automatically
- Notification sent via email and app
For Damaged / Lost Packages:
- Report within 48 hours
- Submit photos, documents, and proof of value
- Claims reviewed and paid within 7–14 days
- No refund of insurance fee (instead, claim payout applies)
Client Responsibilities
- Declare true value and contents
- Pack according to guidelines (especially fragile items)
- Report any issues immediately
- Provide delivery confirmation when required
Failure to follow packaging rules may affect claims or refunds.
Legal Framework
FitFit’s insurance is underwritten by reputable global partners and complies with international logistics regulations. Full policy terms are available in your account. By booking a shipment, you accept these terms, including the mandatory insurance with full refund on successful delivery.
Frequently Asked Questions (FAQs)
Q: Is insurance really mandatory? A: Yes. All packages must be insured for protection and compliance.
Q: Will I get my insurance fee back? A: Yes — 100% full refund once the package is successfully delivered in good condition.
Q: How long does the refund take? A: Usually 3–7 business days after delivery confirmation.
Q: What if the package is delayed but arrives safely? A: Full refund still applies as long as it arrives undamaged.
Q: Can I opt out of insurance? A: No. It is mandatory for every shipment on FitFit.
Q: Do international shipments also qualify for refund? A: Yes, provided the package reaches the destination safely and is accepted by the recipient.
Our Commitment to You
At FitFit, we don’t just require insurance — we make it work in your favor. Mandatory insurance protects your valuable fitness-related shipments, while the full refund policy ensures you only pay if something goes wrong. This unique approach reflects our confidence in our logistics network and our commitment to customer satisfaction.
Whether you are a fitness brand, gym owner, athlete, or regular user, you can ship with confidence knowing your package is fully protected — and your insurance fee will be returned upon safe arrival.
Ready to ship? Create a shipment now and enjoy protected delivery with refundable insurance.